Account Recovery Help
Recover access to UK Junction safely after a forgotten password, lost email access or suspected compromise.
Resetting a forgotten password
Open Sign in, choose Forgot password and enter the email used for UK Junction. If the address matches an account, a time-limited reset link is sent. For privacy, the screen does not confirm whether an address is registered.
If the email does not arrive
Check spam and filtered folders, confirm the address was typed correctly and wait before requesting another link. Use only the newest link; earlier links may expire when a replacement is issued. Add UK Junction's verified sending address to your safe list.
Lost access or compromise
If you cannot access the registered email, or notice listings, messages or settings you did not change, contact us from an address you control. Include previous account details and approximate activity dates, but do not send passwords, codes or identity documents unless we ask for them through a secure, necessary process.
After recovery
Choose a unique password, review account settings, active listings, messages and billing history, and report unauthorised changes. UK Junction may temporarily restrict sensitive actions while account ownership is checked.